South East Training - Business Process Auditing Toolkit

 The Business Process Auditing Toolkit is owned by South East Training. 

You may use this resource for free on the condition that you include this statement on each page.  

Copyright South East Training 2010    Available for free from:

Click here for details of South East Training's

Business Process Auditing Training Course

Click to download the Business Process Auditing Toolkit

Business Process Auditing Toolkit pdf

The Opening Meeting

The opening meeting marks the start of the investigation phase of the business process audit.  It is held on site, with the local management, and is chaired by the lead auditor.

The meeting gives the auditors the opportunity to confirm the purpose, scope and programme for the audit, to explain the audit process and to confirm the availability of the interviewees. The meeting may also provide the auditor with an insight into the local management's attitude towards business process auditing and business process improvement in general.

This meeting should normally take take no longer than 15 minutes.  A suggested agenda appears below.

IntroductionsIntroductions of all present at the meeting and completion of an attendance list. The list forms part of the audit record.
PurposeExplanation of the purpose of the audit and, if necessary, a statement about the authority for conducting it.
ScopeConfirmation of the scope of the audit.
ProgrammeReview of the audit programme. The auditors should confirm that personnel with an understanding of the processes to be investigated will be available for interview. Further information about audit programmes appears on the Audit Programme page.
GuidesThe introduction of personnel who will guide the audit team from one location to another as required.
ResponsibilitiesIdentification of audit responsibilities, e.g. which auditors will audit which areas? Who will agree the observation statements for the auditee?
DocumentationConfirmation of the status of documents, e.g. policy statements, procedures, protocols, used by the auditors to prepare the audit.
CommunicationWith whom the audit team should communication in the event of a serious problem being encountered during the audit, such as a failure of personnel to co-operate with the audit team.

Confirmation of arrangements such as:

  • meeting place for the audit team
  • access to photocopier, telephone, etc., if required
  • any special Health and Safety requirements
  • lunch arrangements
  • transport
  • time and place for the closing meeting.
Auditee Response Response to any information offered, or questions put, by the auditee management.

Go back to the Home page.